Faulty, damaged or incorrect items
Please check your order when it arrives. If anything is faulty, damaged in transit or not what you ordered, tell us within 14 days of delivery by emailing contact@interscansurgical.com with your order number and a short description (a photo helps). We will arrange collection and send a replacement or issue a credit at no cost to you.
Returning items you no longer need
Standard catalogue items can be returned within 30 days of delivery if they are unused, in their original packaging and in a condition to be resold. Please contact us first for a returns reference. Return carriage is at your cost, and a restocking charge may apply — we will always tell you the amount before you send anything back.
For hygiene and safety reasons we cannot accept returns of items that have been used, cleaned or sterilised, single-use or sterile-packed products once opened, or custom sets and special-order items.
Warranty
Our instruments are guaranteed against defects in materials and manufacture. If an instrument fails because of a material or manufacturing fault, we will repair or replace it.
The warranty does not cover normal wear (for example, the gradual dulling of cutting edges), damage caused by misuse, dropping or using an instrument for a purpose it was not designed for, corrosion or staining caused by incorrect cleaning or reprocessing, or instruments that have been repaired or modified by anyone other than us or our approved repairer.
How to make a claim
- Email us with the product name, catalogue code, order number and what has happened.
- We give you a returns reference and arrange collection where appropriate.
- Clean and decontaminate used instruments before return, and include a signed decontamination certificate — we cannot handle instruments without one.
- We inspect the item and repair, replace or credit it, and let you know the outcome.
These terms do not affect any other rights you have in law.